Questions we get asked often.
Ordering & pricing
What is the minimum order for custom condoms?
10 units for Custom Foil Condoms. That is the lowest minimum order quantity in the catalog. For paper packaging (Condom Wallets, Trifolds, and Condom Holders), the minimum is 250 units.
How much do custom condoms cost?
Custom Foil Condoms start at $2.49 per unit for orders of 10 units. Volume pricing drops automatically as your quantity increases — down to $0.45 per unit at 10,000+ units. Assorted latex colors add $0.10 per unit. The cart shows live pricing as you build.
Do you offer bulk discounts for large orders?
Yes. Unit pricing drops automatically at 50, 100, 250, 500, 1,000, 2,500, 5,000, and 10,000+ units — no coupon code needed. For large orders (10,000+ units), custom configurations, or wholesale pricing, email support@sayitwithacondom.com.
Do nonprofits and universities get a discount?
Yes. Nonprofits and universities may qualify for additional discounts or tax-exempt pricing. Email support@sayitwithacondom.com with your 501(c)(3) determination letter and projected annual quantity before placing your order.
Is there a setup or design fee?
No setup fees. Free artwork review on every order. A real human checks your file and flags anything that won't print well, before you pay.
Can I get an instant quote before ordering?
Yes. Use the product configurator on any product page for an instant price including shipping and applicable tax. For large orders or custom configurations, email support@sayitwithacondom.com.
Do you offer wholesale or reseller pricing?
Yes. We work with resellers, promotional product companies (including ASI/PPAI members), and distributors. Email support@sayitwithacondom.com to discuss wholesale pricing and terms.
Can I pay with a purchase order (PO)?
Yes. We accept purchase orders from universities, government agencies, and qualifying organizations. Email your PO and tax-exempt documentation to support@sayitwithacondom.com.
How do I apply for tax exemption?
Email your tax-exempt certificate to support@sayitwithacondom.com before placing your order and we'll apply it to your account.
Custom design & artwork
How do I upload my custom condom design?
For Custom Foil Condoms, use the online Design Studio on the product page. Upload a JPG or PNG at 300 DPI or higher for best results. For all other products (Wallets, Trifolds, etc.), upload your artwork at checkout. We accept PNG, PSD, AI, and PDF files.
I don't have a designer. Can you help?
Design assistance is available on large orders. Email support@sayitwithacondom.com with your logo and the message you want and we'll let you know what's possible.
Will I get a proof before my order goes to print?
Paper packaging (Wallets, Trifolds, Holders): always. Approval required before production begins.
Custom Foil Condoms: on request. We'll turn it around within 12–24 hours. Note that requesting a proof delays production entry.
My uploaded image looks pixelated. Will it print that way?
Not necessarily. The design tool preview is compressed for web display and may not reflect final print quality. If you're concerned, email your original file to support@sayitwithacondom.com and we'll review it before your order enters production.
Can I have multiple designs in one order?
Yes. You can split an order across multiple designs. For example, 4 designs at 25 units each for a total of 100. Each design version is priced at its own quantity (25 units), not the total order quantity, so the per-unit price reflects the smaller run.
Can I print on both sides of a custom foil condom?
The back of the foil is reserved for FDA-required information and the expiration date, so the front is your canvas. For more design real estate, Condom Wallets and Trifolds offer full double-sided customization.
For orders of 16,000+ units with an 8–10 week timeline, limited back-foil customization is available. FDA information and expiration date must remain prominent. Rush production is not available for this option. Email us to discuss.
Can I use a third-party brand logo on my custom condoms?
We cannot print trademarked or copyrighted logos belonging to other companies without written authorization from the brand owner. Your own original artwork, logos, and designs are welcome.
My QR code isn't scanning on the printed condoms — what happened?
Because we're printing on a curved foil surface rather than a flat one, QR code scan reliability can vary. We do our best to ensure clean print quality, but we recommend testing your QR code size and contrast before submitting your artwork. If you're having issues with a received order, contact us and we'll do what we can to help.
Where can I download design templates?
Design templates are available on each product page and at sayitwithacondom.com/pages/design-templates.
Production & shipping
How long does production take?
Custom Foil Condoms: 3–5 business days.
Paper packaging (Wallets, Trifolds, Holders): 7–10 business days.
Production starts after artwork is approved, not when the order is placed. Shipping transit time is in addition to production time.
Do you offer rush orders?
Sometimes. Email support@sayitwithacondom.com with your event date and quantity. We'll confirm if a rush is feasible and quote any expedited fees.
How long does shipping take?
Standard ground delivery is typically 3–7 business days after production. Expedited options (2-day and next day) are available at checkout. Production time and shipping time are separate. Your total timeline includes both.
Do you ship internationally?
We wish we could wrap the whole world in one big package, but we currently ship within the United States only — all 50 states plus Puerto Rico. After a long and complicated relationship with international customs forms, import duties, and country-specific regulations, we decided to keep things domestic. It's us, not you. We hope you understand.
Can you ship to multiple locations?
Yes. Split shipping is supported. Send the address list with your order and we'll handle multi-location fulfillment. A per-location surcharge applies above 5 ship-to addresses.
How do I track my order?
A tracking link goes out by email when the carrier picks up your order. If you didn't receive one within 24 hours of your estimated ship date, email support@sayitwithacondom.com with your order number and we'll resend it.
Can I change my shipping address after placing an order?
Contact us as quickly as possible at support@sayitwithacondom.com or call 866-997-6542. Address changes can be made if your order hasn't entered production. Changes requested more than 2 hours after ordering cannot be guaranteed.
Products
Are your custom condoms FDA compliant?
Yes. All condoms are natural latex, FDA-compliant, lubricated, and electronically tested. The wrapper is custom. The condom inside is the same medical-grade product you'd buy at any pharmacy. Shelf life is 3–5 years from manufacture.
What latex colors are available?
Available latex colors: natural (clear), black, magenta, blue, red, green, and yellow. Assorted colors are available for an additional $0.10 per unit. Colors are pre-mixed at production. If a specific color is critical to your order, contact us in advance as particular colors may occasionally be out of stock.
What can wallets and trifolds hold?
Configurable: condoms only, lube only, or both. Standard configurations are shown on the product page. Custom inserts are available. Add a note when ordering. Many organizations use one panel for a QR code linking to clinic hours, testing locations, or campaign pages.
Do you offer custom lube packets?
Yes. Custom-branded lube packets are available in water-based formulas. They can be ordered individually or bundled with condoms inside wallets or trifolds.
Do you sell condom dispensers?
Yes. Wall-mounted condom dispensers are available in single and dual-chamber options, popular with universities, health centers, and public health agencies. Email support@sayitwithacondom.com for quantity pricing and specifications.
Can I order a sample before committing to a full run?
Yes. Pre-selected sample packages are available — you just pay shipping. Order a sample here.
Changes, refunds & issues
Can I cancel or modify my order?
Contact us immediately at support@sayitwithacondom.com or call 866-997-6542. Orders can be modified if they haven't entered production. Changes requested more than 2 hours after ordering may not be possible.
My order arrived damaged or misprinted. What do I do?
Email support@sayitwithacondom.com with your order number and photos of what you received. We'll reprint or refund.
I received the wrong order. What should I do?
Email support@sayitwithacondom.com with your order number and photos of what you received. We'll make it right.
Can I get a refund on custom condoms?
Custom-printed products are generally non-refundable unless the issue is a production error on our part. We stand behind our quality and will work with you to find a fair resolution. Email support@sayitwithacondom.com with your order number and reason for your request.
My package was returned to sender. Can you reship?
Yes. Email support@sayitwithacondom.com with your order number and corrected address. Reshipping fees may apply.
Account & checkout
My checkout page is stuck or freezing. What do I do?
Try refreshing the page, clearing your browser cache, or switching to Chrome. If the issue persists, email support@sayitwithacondom.com and we can manually process your order.
I didn't receive an order confirmation email.
Check your spam or junk folder first. If it's not there, email support@sayitwithacondom.com with your name and the approximate time of your order and we'll resend your confirmation.
Can I request a receipt or invoice?
Yes. Email support@sayitwithacondom.com with your order number and we'll send a formal receipt or invoice.
Do you take POs or invoice billing?
Yes. We accept purchase orders from universities, government agencies, and qualifying organizations. Email your PO and tax-exempt documentation to support@sayitwithacondom.com.
Other
Do you offer private label or white label condoms?
Yes. You can add your own branding to our products. For full private label manufacturing, launching your own condom brand from scratch, email support@sayitwithacondom.com to discuss options.
Do you accept donation or sponsorship requests?
We receive many requests from health organizations, universities, and LGBTQ+ events. While we can't fulfill every request, we encourage health-focused organizations to reach out at support@sayitwithacondom.com.
Is sayitwithacondom.com a safe and legitimate website?
Yes. Say It With A Condom™ is a secure, legitimate online retailer founded in New York in 2008. We've shipped 10,000+ campaigns across all 50 states. If your browser shows a security warning, try clearing your cache and reloading. If problems persist, contact us and we'll help you place your order another way.
Questions not covered here? Email support@sayitwithacondom.com or call 866-997-6542. Live chat available 9am–5pm EST.